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Shipping Policy

ZenPro Audio ships everywhere on the planet, daily.

FREE USA SHIP on most orders $99 and above for the lower 48 states.

International customers enjoy discounted USPS Priority and Express rates.

We ship using 2 main methods:

Please visit fedex.com and usps.com to see their official rules and regulations.

General Shipping Policy

We typically ship FedEx within the United States lower 48 states.

Canada, Hawaii and Alaska are typically shipped via United States Postal Service.

We can only ship to P.O. Box addresses if you select 'USPS' methods during checkout.

International customers are generally well served by selecting the United States Postal Service.

We can ship using your FedEx or UPS account if all information is verified, contact us for help.

When expedited shipping is selected, you will want to indicate a “need by” date in the notes section during checkout, or drop us an email letting us know your deadline.

None of the FedEx rates quoted will reflect Saturday delivery, there is an extra charge and we must be contacted in advance.

Daily Shipping Cutoff Times (Estimated)

  • FedEx Ground: 4:00 PM EST
  • FedEx Express: 3:00 PM EST
  • USPS Mail: 12:00 PM EST

Shipping / Damage Claims

All packages are insured for replacement value, should a claim arise due to damage contact us.

Upon receipt of your package(s), it is your responsibility to inspect items to be sure damage has not occurred.

If damage exists, immediately ask the driver to note the condition and to do their part to start a damage claim.

Contact us immediately upon discovering damage, this must be done upon arrival of your packages for a valid claim.

International Customers - Explanation of Tariffs / Taxes

We do not quote or collect taxes, however many international customers will be required to pay import duties and fees to receive merchandise purchased from outside of their region. It is your responsibility to know these charges before placing an order with us, no matter where you live in the world.

We cannot claim lower or “gift” value of items to save you from paying duties, it’s not within our power to alter documents for this purpose. Please don't waste our time emailing us about this, we will not risk our ability to feed our families to save you taxes based on where you live (and why would you ask somebody you trust to lie for you?).

International Customers - Size Limitations and Dimensional Surcharges

We prefer shipping USPS Postal (Priority or Express) as much as most of our international friends like it, because most countries charge lower fees (or no fees) to collect duties and taxes. FedEx is notorious for assessing higher costs for you to accept the package on your end, "brokerage fees" that we typically don't see using USPS Postal. Also, be aware that FedEx can greatly increase in ship costs due to package sizes and in such an event, you will be contacted by us before processing to ensure you understand the full FedEx pricing. While the postal services do have limitations on size to each country (you can check www.usps.com and find your own country's rules for incoming packages), as long as your package is under the limit there is NO additional fee.

Overall USPS Priority or Express Mail is preferred, we have had as close to 100% success with this that anyone could expect. Express service can cost a bit more, but is faster and generally the tracking info is more detailed.

International Customers - Brands We Cannot Ship Outside of the U.S.A.

Due to restrictions and dealer agreements, the following brands only ship within the United States in most cases:

Antelope Audio
Empirical Labs
Josephson Engineering

Don't have a local dealer for the above listed brands?

Ask us in advance, if we can't find one for you we may be able to sell it to you!

If You Want to Know, Just Ask!

It’s always better to ask in advance if you are not certain about any of our policies or products. Do not hesitate to contact us to be sure. Also, due to the nature of shipping and receiving we reserve the right to operate outside of these general guidelines as necessary. That does NOT mean we will take the opportunity to do something evil, happy customers make us a happy dealer. :)

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Contact Us By Email

Int'l: +1-803-937-6012

USA: 1-877-4ZENPRO

Mon-Fri 10am to 6pm EST

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