Frequently Asked Questions
Contact Us for further info, we are always here to help.
Q: How much does it cost to ship ____ to ____?
A: You can add any item(s) to cart, then enter your location to get an instant ship quote.
Q: Do you ship to my country?
A: We ship worldwide daily, a few items have territory restrictions and only ship to USA.
Q: What service do you use for free USA shipping?
A: Very small packages are normally USPS, most packages over 1-2 pounds are UPS.
Q: Do you offer financing?
A: Yes, USA customers can apply for Klarna Payments during checkout for an instant credit decision, while PayPal Credit is also an option for funding within your PayPal account if approved.
Q: Can you take my international credit card?
A: Canada and the UK normally verify, we can try to verify other countries but PayPal is easiest.
Q: Can you ship to an address different than my billing address?
A: (PayPal) Adding the alternate address to your PayPal account as OK to ship to is easy.
A: (Credit Card) Possibly, but we have to investigate and take steps with you to verify.
SALES TAX & DUTIES FAQ
Q: Do you charge sales tax to my USA state?
A: We do not collect or quote any taxes outside of the state of South Carolina, USA.
Q: Can you tell me how much I have to pay to import your product, in fees or taxes?
A: No, sorry but it is your responsibility to know your country's taxes and to pay them.
Q: Will you lower the reported value, so I can save taxes in my country?
A: No, sorry. While we sympathize with you, we are not able to alter customs values.
ZENPRO MODS FAQ
Q: Will you modify my ____ if I mail it to you?
A: 99% of the time the answer is no if it's not in our Mail In Mods Category.
Q: Can I buy a kit from you with parts I can use to modify ____ myself?
A: No, sorry but we do not sell parts kits or plans for mods.
Q: Will you finish the mod me or my friend tried, but cannot finish?
A: No, sorry but we cannot stand behind this, and wish you the best of luck.
TRADES AND B-STOCK GEAR FAQ
Q: Do you take trade ins?
A: No, sorry but at this time we do not buy or sell used items.
Q: What condition is your demo / B stock item in?
A: If issues are not listed on the page description, it usually means like new but opened once.
Q: Do demo / B stock items still have full warranty coverage?
A: Yes, the original manufacturer's warranty is still valid and begins the day you order the item.
ITEMS NOT LISTED ON THE WEBSITE
Q: Can you get items not listed on the website?
A: Usually yes, we can normally source related items (or SKU's from brands we are a dealer for).